Ordering repeat prescriptions
- with the GP online system – your account shows all your repeat medicine and dosage and you can choose the ones you need
- fill out our online repeat prescriptions request form
- call the repeat prescription line – 028 9182 4367
- please note this is not manned by a member of staff. Leave your date of birth, name and address followed by the name of the drug you require and quantity.
- post – please enclose a self-addressed envelope and allow extra time for postal delay
- bring the paper form to the surgery, during opening hours
Please note: New service you can click the link below to request your repeat medication, if you are not registered for online services.
Non-urgent advice: Not registered for online services yet?
Medication Policies
Important Notice: Prescriptions and Travel
Please note that this practice does not prescribe sedating medications (such as Diazepam) for the fear of flying. We recommend seeking specialist travel anxiety support or private clinics if required.
Prescriptions Outside the Practice Area
If you are currently away from home (on holiday or staying temporarily outside our catchment area), we are unable to send prescriptions via post, email, or fax.
To get the medication you need, please:
1) Visit a local pharmacy: They may be able to assist with an emergency supply.
2) Register as a Temporary Resident: Contact the nearest GP surgery to where you are staying; they can see you and issue a local prescription.
Request prescription using GP online system
It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.
Login for Online Services Register for Online ServicesCollecting your prescription
Repeat prescriptions are only issued once they have been agreed with your doctor and added to your repeat prescription record. Please allow at least 48 hours (two full working days) for your prescription to be processed. Additional time may be needed over weekends and public holidays.
Prescriptions will be sent to your nominated chemist. You only need to nominate a pharmacy once and this will be saved to your notes and all further scripts will automatically go to your chosen chemist.
Generally they will be ready to collect from your nominated pharmacy 72 hours from ordering, three working days after ordering. Some Pharmacies offer a text service once your script is ready for collection.
Prescriptions can be posted if a stamped addressed envelope is provided.
You can change your nominated pharmacy at any time by contacting any pharmacy that accepts repeat prescriptions and letting us know so we can update your preference on your medical record.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS UK website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Help from your pharmacy
Did you know that your local pharmacy can help you with a lot of minor ailments? If you have an everyday health condition, you can use the Pharmacy First service to get advice and treatment from a local pharmacist, without waiting for an appointment to see your GP.
Many community pharmacies have longer opening hours including weekends and holidays, making them more accessible than a GP surgery. You can call into the pharmacy for a private consultation with the pharmacist without needing to make an appointment.
Non-urgent advice: Queries regarding Pharmacies
Additional Information
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
Holiday medication
Controlled drugs
Taking opiods for pain
What dose of opioid should I take?
The correct dose of any medicine is the lowest dose that produces a noticeable benefit. It is not usual to get complete relief of pain from opioids. Your GP may recommend an “opiate trial” for 2-3 weeks, then review if the benefits of taking the medication outweigh the risks. You should always take the correct dose of prescribed medicines. If you feel the dose isn’t enough, or if the side effects interfere with your life, discuss this with your GP.
What are the possible side effects?
When you first start taking opioids you can get some side effects, which usually stop after a few days. These include:
feeling dizzy
feeling sick (nausea)
being sick (vomiting)
feeling sleepy If pain has affected your sleep, opioids may help you to recover your normal pattern of sleep, but they should not make you drowsy in the daytime. Opioid medicines can cause some problems when you take them for long periods of time.
These problems include:
constipation*
itching
weight gain
lack of sex drive
* This is common when taking opioids and does not tend to go away the longer you take opioid medicines. You may need to try laxatives to treat constipation.
Can I drink alcohol?
Alcohol and opioids both can cause sleepiness and poor concentration. You should avoid alcohol completely when you first start on opioids or when your dose has just been increased.
Will my body get used to opioid medicines?
Opioids can become less effective with time (this is called tolerance) meaning your body has got used to the pain relieving effect of the medicine. You can also become dependent on opioid medicines (dependence).
What about addiction to opioids?
It is rare for people in pain to become addicted to opioids. People who are addicted to opioids can:
feel out of control about how much medicine they take or how often they take it
crave the drug
continue to take the drug even when it has a negative effect on their physical or mental health
Can I take this medicine long-term?
While opioids can have a positive benefit for some people living with long-term pain they can have serious consequences when they are not providing sufficient benefit or are being taken in a manner that was not intended. It is important to consider the risks and benefits of continued opioid therapy with your prescriber on a regular basis. Recent medical literature suggests that the risks to your health increase significantly when prescribing opioids at high doses for a long period of time.
Additional Prescribing Information and Guidance
Antibiotics
Each year 25% of the population visit their GP for a respiratory tract infection (eg sinus, throat or chest infection). These are usually caused by viruses.
For patients who are otherwise healthy, antibiotics are not necessary for viral infections.
These infections will normally clear up by looking after yourself at home with rest, plenty of fluids and paracetamol.
- Ear infections typically last 4 days: 89% of cases clear up on their own
- A sore throat typically lasts 7 days :40% of cases clear up after 3 days and 90% after 7 days without antibiotics
- Sinusitis typically lasts 17 days: 80% clear up in 14 days without antibiotics
- Cough/bronchitis typically lasts 21 days: Antibiotics reduce symptoms by only 1 day.
Antibiotics only work for infections caused by bacteria.
Taking unnecessary antibiotics for viral infections should be avoided because they may not be effective next time you have a bacterial infection.
Generic named Drugs
In accordance with NHS recommendations most prescriptions will have the generic name rather than the brand name. The effectiveness and safety of the generic preparation is identical to that of the brand name. If you are at all uncertain please check with us.
A generic drug or other product is one that does not have a trademark and that is known by a general name, rather than the manufacturer’s name.
Going Abroad?
If you are concerned about taking medication abroad you can visit your local community pharmacy who are well placed to provide the information that is needed, and can also advise on a wide range of travel-related health issues.
Information for patients requesting diazepam for a fear of flying
The Doctors have taken the decision not to prescribe diazepam in cases where the there is a fear of flying. There are a number of reasons for this that are set out below.
- Diazepam is a sedative, which means it makes you sleepy and more relaxed. If there is an emergency during the flight it may impair your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and those around you.
- Sedative drugs can make you fall asleep, however when you do sleep it is an unnatural non-REM sleep. This means you won’t move around as much as during natural sleep. This can cause you to be at increased risk of developing a blood clot (DVT) in the leg or even the lung. Blood clots are very dangerous and can even prove fatal. This risk is even greater if your flight is greater than 4 hours.
- Whilst most people find benzodiazepines like diazepam sedating, a small number of people experience the opposite effect and may become aggressive. Benzodiazepines can also cause disinhibition and lead you to behave in a way that you would not normally. This could impact on your safety as well as that of other passengers and could also get you into trouble with the law.
- According to the national prescribing guidelines that doctors follow (the British National Formulary, or BNF) benzodiazepines are not allowed to be prescribed in cases of phobia. Thus your doctor would be taking a significant legal risk by prescribing diazepam for fear of flying as it is going against these guidelines. Benzodiazepines are only licensed short term for a crisis in generalised anxiety. If this is the case, you should be getting proper care and support for your mental health and not going on a flight.
- Diazepam and similar drugs are illegal in a number of countries. They may be confiscated or you may find yourself in trouble with the police.
- Diazepam stays in your system for quite a while. If your job requires you to submit to random drug testing you may fail this having taken diazepam.
Hospital and Community Requests
When you are discharged from Hospital you should normally receive seven days supply of medication.
On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.
Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request.
Medicines requested by Hospital Specialists
Specialists will often suggest particular medication at a hospital appointment and ask us to prescribe for you. To ensure your safety we do need to receive written information from the specialist before prescribing. Sometimes a medicine is suggested that is not in our local formulary. There is nearly always a close alternative, and specialists are told that we sometimes make suitable substitutions when you are referred. We will always let you know if this is the case.
Medication reviews
The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.
Please refer to our annual medication guide below which you can download or view.
Non-repeat items (acute requests)
Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.
Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.
Prescriptions further advice
It’s important to take prescription medicines as directed by your doctor or pharmacist. Always follow the advice you are given, and use your medication correctly. This advice is also important to remember if you are a carer responsible for managing someone else’s medicines.
Private Prescriptions
A GP in the surgery can only provide a private prescription if the medication is not available on the NHS.
A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it.
When on holiday in the UK or living temporary outside the Practice area
If you are staying outside the practice area for holidays, work etc. we are unable to send prescriptions by post/email/fax. You should register with a practice as a temporary resident and request the medication. The Practice will contact us to confirm what medication you are currently being prescribed. Alternatively depending on your location some pharmacies may be able to provide the medication for you.