Our practice utilises Patient Access to give you secure, 24/7 control over your health. Once registered, you can manage your healthcare directly from your smartphone, tablet, or computer.
Services offered
- Booking and cancelling appointments
- Ordering repeat prescriptions
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
Guide to GP Online servicesComplete the online form – Patient only
To help reduce footfall at the surgery, please register for online services using our digital form. If you prefer, you can still register in person at the practice.
How to Apply:
- Submit Online: Complete our registration form and upload a photo of your ID (Passport or Driving Licence) for verification.
- Processing Time: Once verified, we will issue your secure login credentials within 7 to 10 working days.
- Security: To protect patient confidentiality, all applications are strictly vetted. We reserve the right to withdraw access if security concerns arise.
Important Requirements:
- Age: This service is available to patients aged 16 and over.
- Individual Accounts: For security, every family member requires their own unique login and separate registration.
If you are unable to use the online form, please contact the surgery for alternative advice.
Register for online servicesNon-urgent advice: Misuse of Online Access
1. Communication Abuse: Any messages deemed offensive, harassing, or medically unnecessary.
2. Booking Obstruction: Frequent “No-Shows” or patterns of booking/cancelling that prevent other patients from accessing care.
3. Stockpiling: Attempting to order prescriptions outside of your clinical requirements.
Please note: Any form of abusive or offensive communication will result in the immediate removal of your online access.
Proxy Access
What is Proxy Access?
- Proxy access allows a trusted person (a “proxy”) to log in to our online services to help manage your health. This is common for parents of young children or for people who have a carer helping them.
Depending on what your specific GP practice offers, a proxy can:
- Book and cancel your appointments.
- Order repeat prescriptions on your behalf.
- View test results (please check with your surgery if they provide this feature).
Rules for Parents and Carers
- Children under 12: If you are the parent of a child under 12, you will need to fill out a Proxy Access Form to view their details and manage their care.
- Granting Access: You can also choose to grant this access to a formal or informal carer if you wish.
- Security: To keep things safe, the practice will usually give the proxy their own unique login and password, rather than sharing yours.
Things to Consider Before Sharing Access
Your GP record can contain very sensitive information. Before you allow someone else to see your records, keep the following in mind:
- Privacy: Your record may show sensitive details, including previous medications or consultations. You should check your record first to ensure there is nothing you’d prefer to keep private.
- Trust: You must have complete trust in the person you are giving access to. If you have any doubts, do not share your login details.
- Redaction: If there is a specific part of your record you want to keep hidden from a proxy, you can ask the practice to “redact” (hide) that sensitive data where possible.
- Young People: As children get older, the practice will review who has access to their records. This is to respect the young person’s growing independence and their right to make their own decisions.
The Patient Responsibility
It is your responsibility to keep your contact details up to date and to ensure your online login information remains secure. You can withdraw your consent for these services at any time by notifying the practice in writing.
Once your request is approved, we will provide you with instructions and your registration details (such as your PIN, Practice ID, Access ID, and Health and Care Number). These will be given to you in person or sent by post to your registered address.
To use this service, you must provide a unique email address that is for your use only; shared accounts cannot be used.
Please note the following regarding your account:
- Appointments: If you have a history of missing appointments without cancelling, you may not be granted access to online booking. If you no longer need an appointment you booked online, please cancel it as soon as possible.
- System Misuse: We monitor the system to ensure it is used fairly. If a patient misuses the service, we will issue a warning. Continued misuse may result in online access being permanently removed. This will not affect your ability to see a doctor or remain registered with the practice.
- Prescriptions: Please check the status of your request online to confirm your medication has been authorised before going to the pharmacy. This is especially important if you are requesting an item that is not on your regular repeat list.
Patient Access video tutorials
Please note some of these services may not yet be available at the Practice. Please check with reception.