Patient Triage is available 8am – 10am Monday to Friday.
You can complete our online form Monday to Friday between 8 am and 10 am, or until capacity has been reached on the day. We are aware the telephones are exceptionally busy in the mornings – this will allow another method of contacting us. You do not need any log in details to access our online triage form simply click the click which will take you through to complete the form.
What is Patient Triage?
It allows us to receive information directly from the patient or their carer about any medical concern, medication query, or administration question.
It will allow the GP partners to ensure the patients with the most urgent needs are appropriately treated. You may not need an appointment. You may be signposted to other services, for example the pharmacy, or have tests requested before you see the doctor.
What happens after I submit my query?
Medical queries will be triaged by one of the GP partners. A member of the administration team will respond to you within 4 hours. Conditions that need to be assessed on the same day will be prioritised.
Will I get an appointment quicker if I speak to reception?
Our lines are remarkably busy; our patient triage service offers another way to contact the practice securely. All requests are added to the GP to deal with as they are received by the practice regardless of how they have been received.