We understand that visiting a GP practice can be a stressful experience. Our goal is to make your visit as smooth and straightforward as possible. To help us provide the best care, we have outlined what you can expect from our team and how you can help us run an efficient service.
What You Can Expect From Us
Our clinicians and staff are committed to providing high-quality healthcare. Your doctor’s responsibilities include:
- Respect and Dignity: Treating you with courtesy and as an individual at all times.
- Clear Communication: Discussing your treatment options openly and providing full information about our services.
- Professional Standards: Ensuring your care is delivered by suitably qualified staff.
- Emergency Access: Providing urgent care when you need it most.
- Specialist Referrals: Arranging a referral to a Consultant when clinically necessary.
- Data Privacy: Giving you access to your health records (within legal guidelines).
How You Can Help Us
To ensure the practice runs safely and effectively for everyone, we ask that you:
- Mutual Respect: Treat all surgery staff with the same courtesy you expect to receive.
- Ask Questions: Tell us if you are unsure about any part of your treatment plan.
- Home Visits: Request home visits only if you are strictly housebound due to illness or infirmity. Please call before 10:00 am whenever possible.
- Out-of-Hours: Only use the out-of-hours service for urgent medical issues that cannot wait until the surgery reopens.
- Prescriptions: Order repeat medication in plenty of time. We require 48 working hours to process requests.
- Punctuality: Arrive on time for your appointment. If you are more than 10 minutes late, we may not be able to see you.
- Cancellations: Please give us at least 24 hours’ notice if you cannot attend so we can offer the slot to another patient.
- Keep Us Updated: Notify us immediately of changes to your name, address, or mobile number.
Zero Tolerance Policy
Our practice is a place of safety for both patients and staff. We are proud to support a diverse community and provide care regardless of age, ethnic origin, disability, gender, or sexual orientation.
We do not tolerate:
- Discriminatory or antisocial behavior.
- Threatening or violent actions.
- Abusive language toward staff or other patients.
Any such behavior may result in the police being involved and the immediate removal of the individual from our patient list.