We are committed to providing a safe and respectful environment for everyone. Our staff work incredibly hard to care for our community, and they deserve to do so without fear of violence, abuse, or harassment.
In line with NHS Northern Ireland guidelines, we operate a Zero Tolerance Policy regarding any form of mistreatment toward our team, patients, or visitors.
What We Consider Unacceptable Behaviour
We understand that visiting the doctor can be a stressful time; however, we will not accept:
- Physical Violence: Actual or threatened physical contact.
- Verbal Abuse: Shouting, swearing, or using derogatory or discriminatory language.
- Intimidation: Aggressive gestures or behaviour that makes our staff or other patients feel unsafe.
Our Response and Procedures
To safeguard our team and our patients, we reserve the right to take the following actions:
- Immediate Removal: In cases of physical violence or serious threats, the Practice has the right to remove the individual from our patient list with immediate effect.
- Documentation: We will provide written notification of the removal and record the specific circumstances within the patient’s medical file.
- Police Involvement: If an individual becomes disruptive, aggressive, or refuses to leave the premises, our staff are instructed to contact the PSNI immediately. Legal charges may be pursued in these instances.
Our Goal: We are here to help you. By treating our staff with the courtesy and respect they deserve, you help us maintain a safe, efficient service for all of our patients.