Patient Code of Conduct and Removal Policy

At this Practice, we believe in a relationship based on mutual respect. It is our policy never to remove a patient from our list without serious consideration.

1. Clinical Safety First

If a patient has a serious, ongoing medical condition, removal will be postponed until the condition has stabilized. We prioritise your health even in difficult circumstances.

2. Grounds for Removal

To ensure the safety of our staff and other patients, the following behaviours may lead to a review of your registration:

  • Safety & Security: Physical violence, threats, or criminal damage toward staff, doctors, or other patients.
  • Behavioural Issues: Abusive or disruptive behavior, including incidents involving drugs or alcohol.
  • Dishonesty: Theft from the surgery, altering prescriptions/documents, or defamation of staff.
  • Operational Risks: Dangerous dogs during home visits or moving outside our practice boundary.
  • The Bond of Trust: Any significant breakdown in the essential trust between a doctor and patient.
  • Transition Period: We remain responsible for your medical care for 8 days from the date we notify the Health and Social Care Board, or until you register with a new doctor (whichever is sooner).
  • Notification: You will be notified in writing regarding the reasons for removal and the next steps for finding a new GP.