Our policy is designed to ensure and promote equality and inclusion for every visitor. We proudly support the ethos and requirements of the Equality Act 2010.
Our Commitment to You
We strive to provide a welcoming environment for all patients, families, and contractors. We are committed to:
- Dignity & Respect: Treating every visitor with individual courtesy.
- Equal Opportunity: Promoting equality between all genders.
- Zero Tolerance: Not tolerating discrimination, perceived discrimination, or harassment based on age, sex, gender identity, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion, or belief.
- Accessible Care: Providing the same high-quality treatment and registration opportunities to everyone, regardless of their background or medical condition.
What to do if you experience discrimination
If you feel you have been treated unfairly by the Practice or a visitor, we take your concerns seriously.
The Resolution Process
- Report it: Bring the matter to the attention of our Practice Manager.
- Investigation: The Practice Manager will conduct a thorough and confidential investigation.
- Outcome: You will be advised of the facts and the decision within 14 working days.
- Escalation: If you are not satisfied with the outcome, you may raise a formal complaint through our complaints procedure.
Protecting Our Staff
Our team deserves a safe and respectful workplace.
Important Notice: The Practice will not tolerate any form of discrimination or harassment toward our staff.
- Any visitor displaying such behavior will be required to leave the premises immediately.
- If the visitor is a registered patient, they may be removed from the Practice list at the discretion of Management.